I recently wrote about Eurostar’s problems, and earlier today, the company sent out an e-mail asking its customers to complete an online survey. As a frequent traveller on Eurostar, I didn’t mind spending a few minutes to let it know what I think of the service. I started to answer the questions, but the survey was badly designed. The first two questions were not stated though deducible from the answers. I thought it was a problem with the browser, so I switched to another browser, but there was no change. It was not well thought out. Anyway, I refused to give my age, not because I feel too young or too old, but I think it’s irrelevant. The survey abruptly ended, since I did not fall into the target category of this survey. How strange.
Eurostar’s strange survey
16 February 2010